Privacy Policy

1. Introduction

Charlene Han Pty Ltd (ABN ) is committed to protecting the privacy of the personal information we hold. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it. It applies to all clients, prospective clients, suppliers and visitors to our website, https://charlenehanau.space.

2. The kinds of personal information we collect

The personal information we collect and hold depends on the nature of our engagement with you. It may include:

• Your name, job title and the name of the business or organisation you represent;
• Contact details such as your email address, postal address and business contact details;
• Information you provide when requesting a quote or making an enquiry through our website;
• Information relevant to the professional business and consulting services we provide to you, including financial and business information;
• Records of communications between you and our team.

Where it is practicable, we will collect personal information directly from you. We may also collect information from publicly available sources or from third parties you nominate, where it is reasonably necessary for our functions or activities.

3. How we collect personal information

We collect personal information through:

• Our website enquiry and quote forms;
• Email correspondence sent to ceo@charlenehanau.space;
• Face-to-face meetings, video conferences and telephone discussions;
• Engagement letters, onboarding documents and other business records you provide to us.

4. Purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

• Providing professional business and consulting services to you;
• Responding to enquiries and preparing quotations;
• Managing our client relationships, engagements and records;
• Complying with our legal and regulatory obligations, including record-keeping and tax obligations;
• Invoicing, accounting and payment processing;
• Improving our services and website.

We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you have consented to the use or disclosure, or the use or disclosure is permitted or required by law.

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes outlined in this policy, including:

• Professional advisers such as accountants, auditors or lawyers engaged in connection with your engagement;
• Service providers who support our business operations, such as cloud hosting, email and accounting software providers;
• Government agencies, regulators or law enforcement bodies where required or authorised by law.

These third parties may be located in Australia or overseas. Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that recipient does not breach the Australian Privacy Principles in relation to that information.

6. Quality and security of personal information

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. We also take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes physical, electronic and managerial safeguards such as access controls, secure storage and staff confidentiality obligations.

When personal information is no longer required for the purpose for which it was collected, and we are not required to retain it by law, we will take reasonable steps to destroy or permanently de-identify that information.

7. Access to and correction of your personal information

You may request access to the personal information we hold about you by contacting us at ceo@charlenehanau.space. We will respond to your request within a reasonable period and provide access in the manner you request where it is reasonable and practicable to do so, unless we are permitted or required by law to refuse access.

If you believe the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to correct it.

8. Anonymity and pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in most circumstances relating to the provision of our professional business and consulting services, we will need to identify you in order to provide those services and to meet our legal obligations.

9. Direct marketing

We may use personal information we have collected to provide you with information about our services that we believe may be of interest to you. Where we do so, we will provide a simple means for you to request not to receive direct marketing communications. If you receive a direct marketing communication from us and do not wish to receive further communications, you may opt out by contacting us at ceo@charlenehanau.space.

10. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how the website is used. Cookies are small files stored on your device. You may configure your browser to refuse cookies, although some features of the website may not function fully as a result.

11. Cross-border disclosure

Some of our service providers may store or process data outside Australia. Where we disclose personal information to an overseas recipient, we will take reasonable steps, including the use of contractual arrangements, to ensure that the recipient handles your personal information in accordance with the Australian Privacy Principles.

12. Complaints and further information

If you have any questions about this Privacy Policy, or if you wish to make a complaint about our handling of your personal information, please contact us at ceo@charlenehanau.space. We take privacy complaints seriously and will respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information about the OAIC and the Australian Privacy Principles is available at the OAIC website, oaic.gov.au.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review this policy periodically.

14. Contact details

Charlene Han Pty Ltd (ABN )
Melbourne VIC, Australia
Email: ceo@charlenehanau.space
Website: https://charlenehanau.space

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